BamLog Support Policy / 밤기록 고객지원
Effective date: September 16, 2026 Updated: September 16, 2026 Support: care@bamlog.app
What we can help with
Crashes during night logging, voice or photo draft failures, timeline or growth-curve display issues, DeepSeek consent / withdraw confusion, ATT prompt questions, widget snapshot mismatches, export or Reset all data surprises, and privacy wording questions.
How to reach us
Email care@bamlog.app. Include BamLog version, iOS version, and short steps to reproduce. Do not send API keys, Adjust tokens, or unnecessary baby photos beyond what is required to diagnose a bug.
Purchases
This BamLog release does not include Night Cards or other In-App Purchases. If you see an unexpected Apple charge that you believe relates to another app or an older build, use Apple ID purchase history / report-a-problem first, then email us with the transaction details so we can confirm whether BamLog was involved.
Local-data limits
Care logs, stills, briefs, and consents live on your device. If you reset all data, wipe the phone, or remove BamLog without a backup you made yourself, we cannot rebuild that diary from our side. BamLog has no login account restore.
Safety boundary
BamLog is a caregiver Lifestyle logger, not emergency, medical, or legal support. If a child needs urgent care, contact local emergency services or a clinician.
What we cannot do
We cannot restore wiped on-device diaries, guarantee DeepSeek or Adjust uptime, provide medical advice, analyze baby faces, open a BamLog account cloud, or invent a purchase balance that this release does not ship.
Contact
care@bamlog.app